Overview
TradeByKofi mobile user interface (UI) designed to enable users to shop for furniture online . This UI aims to address the needs of both customers and the business owner by simplifying the furniture shopping experience.
Role
UX Designer
TAsk
- User Interface design - User Experience design - Interaction design - Information architecture - Rapid prototyping - User reserch
problem STATEMENT
Most people do not have the time to visit the shop to search for a furniture they want and also they want to order from the comfort of their home. The owner of TradeByKofi also wants to have a simple client interaction procedure.
Objectives & Goals
Design an app for TradeByKofi that enables users to quickly browse furniture, place orders, track orders, and have items delivered to their homes.
DESIGN PROCESS
Identification of problem and
empathizing with users
I identified the problem, which was that the owner desired a platform where his customers could place furniture orders.
RESEARCH
I did a research and interviewed two of his clients to determine how the app would benefit them. After the clients interview, i did an industry reasearch to determine what the current gaps are
ideation
Based on my reach and interview from his clients, I came up with the best solution to address his clients problems and also fill the gaps.
SKETCHING & WIREFRAMING & DESIGNING
To find out if users could complete the main function of the app, I conducted a first and second usability study on five(5) of TradeByKofi's clients.
USER PERSONA
Senam loves furniture made with rattan and would love to have more collection of that
Frustration
1.Catalogue- They do not have access to wide selection of products. 2. Time - Working adults are too busy to visit the shop 3. Long Delivery Time - Most companies delay in delivering their order
GOALS
1. Get a catalogue of furnitures to choose from 2. Order for a product that can be delivered to your home 3. Be able to track your order
Usability Study
Round 1
1. Users want catalogues of furniture 2. Users want more customization options to add measurements 3.Users want to track orders
Round 2
1. The checkout process has too many unnecessary steps 2. Users want an option for pickup
WIREFRAME
SOLUTIONS
Early models did not allow for size customization; the item you chose will have its own size. I created a feature that allows customers to enter their measurements or even choose to have a professional come to their home to record measurements based on their home setting. In addition to making the app compatible with assistive technologies, easy navigation was a crucial user demand that had to be addressed in the designs.
Problem
Early designs of the homepage did not display the prices of products, leading to a suboptimal user experience.
SOLUTION
After conducting usability studies, the design was updated to include the price of each product on the homepage, enhancing the overall user experience.
Problem
Early models did not offer size customization, limiting users to predefined sizes for their chosen items.
SOLUTION
Following usability tests, a new feature was added that allows users to input their measurements or hire a professional to take measurements at their home, ensuring the items match the specific area of their home.
Problem
Initially, the service did not provide a pickup option, which may have inconvenienced customers who preferred to collect their items themselves.
SOLUTION
Following the second usability test, a pickup option was introduced, allowing customers to choose to pick up their own items.
